FAQs • Beaufort SC • CivicEngage

Who is Official Payments?: Official Payments is the leading provider of electronic payment solutions and provides our clients with the most reliable way to process payments. Our network of partnerships including the IRS, 27 states and the District of Columbia, 350 plus colleges and universities, and 3000 plus municipalities enables us to the largest selection of payment services and solutions.

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Online Payments

1. Who is Official Payments?: Official Payments is the leading provider of electronic payment solutions and provides our clients with the most reliable way to process payments. Our network of partnerships including the IRS, 27 states and the District of Columbia, 350 plus colleges and universities, and 3000 plus municipalities enables us to the largest selection of payment services and solutions.

2. What are the advantages of using Official Payments?: Faster payment via Internet, flexibility to pay credit card balances over time, rewards from card issuers that carry such programs. You'll also have the Satisfaction of knowing your payment has been officially paid through a trusted and secure service provider authorized by the IRS.

3. What are the benefits of using the online payments system?: By making an electronic payment, customers gain control of their payments. They can pay their obligation over time and on their own schedule. Paying by credit card may provide your customers with use of their money for an additional 30 to 60 days, depending on the credit card billing cycle. Paying by electronic check saves time and effort. Your customers are able to avoid long lines and don’t have to worry about their checks getting lost in the mail.

4. How do I earn card reward points?: Depending on the nature of the card reward program, your customers can earn points, miles, or money back for the payments they make. The value of the reward can exceed the cost of the convenience fee incurred. Explore the special offers brought to you by Official Payments and our approved partners by visiting the Official Payments website.

5. Why is there a convenience fee and why I am paying for it?: Official Payments charges a convenience fee for processing the payment transaction. This fee is not charged by or paid to our clients. The convenience fee is assessed to cover operating costs and the costs associated with servicing thousands of transactions. Users will be informed of all charges and fees before authorizing the payment.

6. Will I be able to view the convenience fee before submitting my payment?: Yes. Official Payments will calculate and present the convenience fee based on the information you provided. You will also be presented with the Terms and Conditions of using our system. Use the “Accept” button to proceed with the payment or “Decline” to stop the payment process.

7. How safe is Official Payments system?: The system has been tested and proven. The IRS and more than 3000 state and local governments have chosen Official Payments as an electronic service provider for their customers. The information gathered is private and will not be forwarded to anyone.

8. Will I receive confirmation of my payments?: You will receive a confirmation number at the end of the transaction. This confirmation number and your card or bank statement will provide confirmation of your payment.

9. Who do I call if my payment does not appear on my card or bank statement?: Call Official Payments’ customer service toll free line at 1-800-847-4567. Press 1 for English or 2 for Spanish.